I don’t mean any ill will toward the guy. He’s frustrated and he’s just taking it out in the wrong venue at the wrong people, but that doesn’t mean he’s a bad person.
But he is a bad person. He’s being a fucking idiot and being insulting to the person who made the software for him in the first place.
People like that don’t deserve patience and understanding. Perhaps a good response would be “this software is free for you to use, if you don’t like it then fuck off and make your own”.
I actually think this is true for everybody diagnosed with a “mental illness”. Society wants to push you to a psychiatrist as an easy fix. But in reality, there are social and emotional pressures that have caused the patient to become distressed. It could be bullying, or financial worries, or the loss of a relative, or other big worries. Psychiatry invents “diagnoses” so that the true social and environmental pressures get swept under the rug. Because they don’t care about you, they just believe that you might turn dangerous (even if you have no history of doing anything wrong), so they’ll drug you to reduce what they think is a risk.
Edit: Thinking about it more, maybe we should get rid of the biopsychosocial model that doctors love to talk about. Just have a psychosocial model instead (getting rid of the bio bit, where they drug the patient). Because nearly all of the time, they never prove any biological fault with the patient’s brain. And yet they’re still happy to drug the patient.